• Free Cancellation
  • For a full refund, you must cancel at least 24 hours before the experience’s start date/time.
  • If you cancel less than 24 hours before the experience’s start date/time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start date/time will not be accepted.
• If your reservation date is more than 24 hours away, you can:
  • Choose to reschedule* the reservation to a future date, or
  • Receive a full monetary refund back to the original payment method.
  • To do so, please contact our team at 760-742-3776 or by email at [email protected]

Additional Policies: 

• *Guests who reschedule their reservations to a future date will not be eligible for a monetary refund.
• Monetary refunds and complimentary rescheduling are not provided for same-day cancellations or no-shows.
• Group Reservations (booked with staff and eligible for Group Discounts) follow separate Cancellation & Refund Policies detailed in the Group Confirmation.